- one zinger will erase 20 acts of kindness
- Once you make one verbally abusive comment, it’s hard to retract
- It is difficult for change to occur except in a climate of acceptance
- If you communicate contempt, the response will be defensive
- Work at keeping the good alive in your relationship
- Choose compassion over anger
- The game of memory matching produces no winner
- When stuck in an argument about the past, shift the focus to the future
- Don’t rush decision that need ample discussion or consideration
- In the cycle of business, partners will shine at different times.
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